Contact Us
We're Here to Help!
At ONVR Fashion, your satisfaction is our priority. Whether you have questions about your order, product details, sizing, delivery, returns, or anything else — we're just a message away!
📩 Email Support
Our dedicated support team is ready to assist you with all your queries.
Response Time: We typically reply within 12–24 hours during business days.
📞 Phone Support
Call us during business hours for immediate assistance with urgent orders or delivery concerns.
💬 WhatsApp Live Chat
Chat with us on WhatsApp — available 24×7! Get instant real-time assistance anytime, any day.
🛠 Customer Support Hours
Monday to Saturday: 10:00 AM – 6:00 PM IST
Sunday: Closed
Note: WhatsApp Live Chat support is available 24×7, even outside business hours.
📦 Order & Shipping Queries
For faster resolution of order status, tracking, delivery timelines, or product-related concerns, please include the following information in your email:
✅ Order Number (found in your order confirmation email)
✅ Full Name (as provided during checkout)
✅ Phone Number (registered with your order)
✅ Issue Description (be as detailed as possible)
✅ Photos/Screenshots (if applicable, especially for damaged or wrong items)
🔄 Returns & Exchanges
Have a return or exchange request? Please review our Return & Refund Policy for eligibility and process details, then contact us at support@onvrfashion.com with:
Order number
Reason for return/exchange
Photos of the product (if defective or damaged)
We'll guide you through the process and provide return instructions.
📍 Business Address
ONVR Fashion
📧 Email: support@onvrfashion.com
🏠 Address: POST-NAGLA DAIRY FARM, Jawahar Nagar, Uttarakhand, 263149, India
🕒 Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST
🌐 Connect With Us
Stay updated with our latest collections, offers, and style inspiration:
📱 Instagram: @onvr.vibreal
🌐 Website: www.onvrfashion.com
❓ Frequently Asked Questions
Before reaching out, you might find answers to common questions in our:
Shipping Policy – Delivery times, tracking, and shipping charges
Return & Refund Policy – Return eligibility, process, and refunds
Privacy Policy – How we protect your data
Terms of Service – Our terms and conditions
We Value Your Feedback!
Your experience matters to us. If you have suggestions, feedback, or testimonials to share, we'd love to hear from you at support@onvrfashion.com.
✨ ONVR Fashion – Your satisfaction is our success. ✨