Privacy policy

🕊️ ONVR Fashion – Privacy Policy

Welcome to ONVR Fashion – your destination for curated style and self-expression. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our store, browse our products, or make a purchase.

Our store and services are powered by Shopify, which helps us deliver a seamless, secure, and customized shopping experience.

By accessing or using our website, you acknowledge that you've read and understood this Privacy Policy.

💡 1. Personal Information We Collect

We collect information that helps us identify and serve you better. This includes:

  • Contact details: Name, address, phone number, and email
  • Payment details: Card or UPI information, billing, and transaction data
  • Account info: Login credentials, preferences, and saved settings
  • Order data: Products viewed, added to cart, purchased, or returned
  • Communication history: Messages or inquiries you send to our support team
  • Device info: Browser type, IP address, operating system, and network identifiers
  • Usage insights: Interactions with our website, navigation patterns, pages visited, and interests

🍪 2. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and cart items
  • Analyze site traffic and user behavior
  • Improve website performance and user experience
  • Deliver personalized content and recommendations

Third-party services we use:

  • Shopify (hosting, payments, security, and analytics)
  • Google Analytics (website traffic analysis)
  • Payment processors (secure transaction processing)

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect your shopping experience.

🛍️ 3. How We Use Your Information

We use your data responsibly to:

  • Provide & personalize your shopping experience – order processing, returns, and tailored recommendations
  • Enhance our services – improve website performance and design
  • Communicate with you – for support, order updates, and offers
  • Ensure safety & fraud prevention – keeping your data and payments secure
  • Comply with legal obligations – as required by law or regulation
  • Analyze and improve – understand customer preferences and shopping behavior

🎯 4. Marketing & Promotions

We may contact you with offers, new arrivals, or exclusive discounts via email or SMS. You can unsubscribe anytime by using the "unsubscribe" link in our messages — no hard feelings 💌

🔐 5. How We Share Information

We may share data only when necessary and with trusted partners, including:

  • Shopify (for hosting, security, payment processing, and platform services)
  • Shipping and logistics partners (for order delivery and tracking)
  • Payment processors (for secure transaction processing)
  • Marketing or analytics services (to understand shopping behavior and improve user experience)
  • Legal authorities (when required by law or to protect our rights)

We never sell your personal data to third parties.

🌍 6. International Data Transfers

Your data may be processed outside your country, including by Shopify's secure international servers. When transferred, we rely on approved Standard Contractual Clauses and data protection measures to ensure your information remains secure.

🧒 7. Children's Privacy

ONVR Fashion is designed for individuals over the age of majority (18 years or older in India). We do not knowingly collect or store information from minors. If we discover that we have collected data from a child, we will delete it promptly.

🕰️ 8. Data Retention

We retain personal data as long as needed to:

  • Fulfill orders and provide customer service
  • Comply with legal and tax obligations
  • Resolve disputes and enforce our agreements

Once data is no longer needed, we securely delete or anonymize it.

⚖️ 9. Your Rights

Depending on where you live, you may have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Opt-out of promotional emails and marketing communications
  • Request a copy of your personal data
  • Withdraw consent for data processing (where applicable)

For users in the European Union (GDPR): You have additional rights including data portability and the right to lodge a complaint with your local data protection authority.

For users in California (CCPA): You have the right to know what personal information we collect, request deletion, and opt-out of the sale of personal information (note: we do not sell personal data).

To exercise these rights, contact us using the details below.

📬 10. Contact Us

If you have any questions about our privacy practices or this policy, reach out anytime:

ONVR Fashion
📧 Email: support@onvrfashion.com
🏠 Address: POST-NAGLA DAIRY FARM, Jawahar Nagar, Uttarakhand, 263149, India
🕒 Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST

🔄 11. Updates to This Policy

We may update this Privacy Policy occasionally to reflect new laws, regulations, or service changes. When we do, we'll post the new version here and update the "Last updated" date above. We encourage you to review this policy periodically.

✨ ONVR Fashion – Where style meets trust. ✨