Shipping policy

ONVR Fashion — Shipping Policy

Last Updated: January 14, 2026

Thank you for shopping with ONVR Fashion!

This Shipping Policy describes how we process, ship, and deliver your orders placed through our online store. We are committed to delivering your products safely and efficiently across India.

1. ORDER PROCESSING TIME

Standard Processing: All confirmed orders are processed within 1 to 3 business days (excluding Sundays and public holidays) from the date of order confirmation.

Made-to-Order Products: Some of our products are made-to-order and may require additional processing time (typically 3-7 business days). The estimated processing time will be displayed on the product page and at checkout.

Order Confirmation: Once your order has been processed and shipped, you will receive a confirmation email with tracking details at the email address provided during checkout.

Note: Processing time may be extended during:

  • High-volume periods (festive seasons, sales events)
  • Stock replenishment delays
  • Public holidays or unforeseen circumstances

2. SHIPPING & DELIVERY TIME

We currently deliver across India through trusted and reliable logistics partners.

Delivery Type Estimated Timeframe
Standard Shipping 8 – 12 business days
Express Shipping (where available) 4 – 7 business days

Important Notes:

  • Delivery times are estimates and begin after order processing is complete
  • Actual delivery may vary based on your location, courier workload, or unforeseen circumstances such as:
    • Weather conditions or natural disasters
    • Public holidays, strikes, or lockdowns
    • Remote or difficult-to-access areas
    • Customs or local restrictions
  • Metro cities and major towns typically receive faster delivery
  • Rural or remote pin codes may require additional 2-4 business days

3. SHIPPING CHARGES

We offer competitive and transparent shipping rates:

Free Shipping:

  • ✅ Free shipping on all prepaid orders above ₹699

Standard Shipping Fee:

  • Orders below ₹699: Flat shipping fee of ₹79

Cash on Delivery (COD):

  • COD is available for select pin codes
  • An additional COD handling fee (typically ₹40-₹60) may apply as displayed at checkout

Shipping charges (if applicable) will be clearly shown at checkout before you confirm your order.

4. ORDER TRACKING

Tracking Information: Once your order has been shipped, you will receive:

  • Tracking number via email and/or SMS
  • Direct tracking link to monitor your shipment status
  • Courier partner details

How to Track:

  • Click the tracking link in your email/SMS, OR
  • Visit the courier's website and enter your tracking number

Note: Please allow 24–48 hours after dispatch for tracking information to become active and update in the courier's system.

5. DELIVERY ATTEMPTS

Delivery Process:

  • Our courier partner will make up to 2 delivery attempts at the address provided
  • You will receive a call or SMS notification before delivery

Failed Delivery: If the package cannot be delivered due to:

  • Incorrect or incomplete address
  • Recipient unavailability
  • Refusal to accept delivery
  • Inaccessible location

The package will be returned to our warehouse.

Re-delivery:

  • Re-delivery can be arranged after verification
  • Re-shipping charges will apply and must be paid before re-dispatch
  • Please ensure you provide accurate contact information and are available to receive the package

6. SHIPPING COVERAGE

Domestic Shipping (India Only): At present, ONVR Fashion ships only within India to all serviceable pin codes.

International Shipping: We currently do not offer international shipping. We are working to expand our shipping options globally in the future. Stay tuned!

7. DAMAGED OR LOST PACKAGES

Damaged Packages: We take great care to pack every order securely with quality packaging materials.

If your package arrives damaged:

  • Inspect the package immediately upon delivery
  • Report the issue within 48 hours of delivery
  • Contact us at support@onvrfashion.com with:
    • Order number
    • Photos of the outer package/box
    • Photos of the damaged product
    • Description of the damage

We will verify the claim and offer a replacement or refund as per our Return & Refund Policy.

Lost Packages: In the rare event a shipment is lost in transit:

  • Contact us immediately at support@onvrfashion.com
  • We will initiate a trace request with the courier partner
  • After courier verification and confirmation of loss, we will either:
    • Reship your order at no additional cost, OR
    • Process a full refund

8. ADDRESS ACCURACY

Your Responsibility: Please ensure your shipping details are accurate and complete before confirming your order:

  • Full name (as per ID for COD orders)
  • Complete street address with house/flat number
  • Landmark (if applicable)
  • Correct pin code
  • Active mobile number for delivery coordination

Important:

  • ONVR Fashion will not be responsible for delayed, failed, or returned deliveries due to incorrect, incomplete, or unverifiable addresses
  • Address changes after order confirmation may not be possible once the order is dispatched
  • If you need to update your address, contact us immediately at support@onvrfashion.com

9. DELIVERY RESTRICTIONS

Delivery Days:

  • Deliveries are made on working days (Monday – Saturday) during normal business hours (typically 10:00 AM – 6:00 PM)
  • No deliveries on Sundays or national public holidays (unless specified by courier)

Delivery Time Slots:

  • We cannot guarantee specific delivery time slots
  • Courier partners will attempt delivery during their standard operating hours
  • You will receive advance notification via call/SMS when the delivery is out for dispatch

Remote Areas:

  • Orders to remote, hilly, or restricted zones may require additional delivery time (3-5 extra business days)
  • Some pin codes may not be serviceable by our courier partners
  • You will be notified if your pin code is unserviceable, and a full refund will be processed

10. UNDELIVERED ORDERS (RTO - Return to Origin)

If your order is returned to us due to:

  • Failed delivery attempts
  • Incorrect address
  • Refusal to accept
  • Non-payment (for COD orders)

RTO Process:

  • We will contact you to understand the reason
  • You may request re-shipment by paying applicable shipping charges
  • If you choose not to re-ship, a refund will be processed minus:
    • Forward and return shipping costs
    • COD charges (if applicable)
    • Any applicable processing fees

11. CUSTOMS AND DUTIES

Since we currently ship only within India, there are no customs or import duties applicable to your orders.

12. CUSTOMER SUPPORT

If you have any questions regarding your order, shipping status, or delivery, please reach out to us:

ONVR Fashion
📧 Email: support@onvrfashion.com
🏠 Address: POST-NAGLA DAIRY FARM, Jawahar Nagar, Uttarakhand, 263149, India
🕒 Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST

13. POLICY UPDATES

We may update this Shipping Policy from time to time to reflect changes in our shipping practices, courier partners, or service areas.

Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

✨ ONVR Fashion – Delivering style to your doorstep. ✨